Privacy Policy

Introduction

This website (lifewave.care) is operated by an independent LifeWave Brand Partner consultant (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information you voluntarily provide to us, including:

Name, email address, and phone number when you submit a contact form or book a consultation
Health goals and product interests shared during consultations
Messages you send via our contact form or AI assistant

We do not collect payment information — all purchases are processed directly by LifeWave.

We automatically collect limited technical data including your IP address, browser type, device type, and pages visited. This data is used solely for security, fraud prevention, and improving site performance.

How We Use Your Information

We use your personal information to:

Respond to your inquiries and consultation requests
Provide personalized product and wellness guidance
Send you information you have requested (no unsolicited marketing without consent)
Improve the website and AI assistant based on aggregated usage patterns
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:

LifeWave, Inc. — when you request a referral to purchase products
Service providers — Supabase (database), Resend (email), Calendly (booking) — bound by data processing agreements
AI processing — anonymized query content may be processed by Anthropic (Claude) for the AI assistant feature
Legal authorities — when required by law

Data Retention

We retain contact form submissions for 24 months. AI conversation logs are anonymized and retained for 6 months for quality improvement purposes. You may request deletion of your data at any time.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Delete your personal data (“right to be forgotten”)
Restrict processing of your data
Portability — receive your data in a machine-readable format
Opt out of data sales (we do not sell data)

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

Cookies

We use only strictly necessary session cookies required for the contact form's CSRF protection. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You may disable cookies in your browser settings without affecting your ability to browse the site.

Security

We use industry-standard security practices including HTTPS encryption, Row-Level Security on all database tables, and rate limiting on form submissions. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

Children's Privacy

This website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Contact

For privacy-related questions or to exercise your data rights, please contact us. We will respond within 30 days.